Your heart races and palms begin to sweat as you’re overcome
with an adrenaline rush coated with embarrassment and stupidity. You awkwardly
ask the person you’ve met previously how they’re doing, and hope they can’t
tell you failed to uphold one of the most basic business etiquette principles: you
forgot their name. The conversation is forced as you struggle to come up with
the name and how you’ve met them...no luck.
There are methods that can be used to save yourself, but the
biggest priority should be making sure it doesn’t happen again. The importance of
remembering someone’s name when you meet him or her can be critical, especially
in today’s increasingly competitive world of business. Remembering a name
allows you to come across as a more professional and reliable individual; not
to mention, nearly everyone likes hearing the sound of his or her name.
Half the time, as we’re meeting someone for the first time, we stress
about giving a firm handshake or worry about what to say next, only concerned
with introducing ourselves. I confidently go for the handshake, reminding
myself of what to say next. “Hi, I’m PK,” I say proudly. Then we tend to think
about how firm of a handshake it was, whether or not we gave off a great first
impression, or even criticize their handshake (your hand may be throbbing
from an aggressive shake or you laugh to yourself because of how dainty it felt).
At this point, the other person has already introduced his or herself and you just
smile politely, now beating yourself up inside because you completely missed
their name.
Listen, relax, and just like shampooing your hair, repeat! Repeat the
person’s name. This could be in your head, but make sure to say it once more
aloud and in a less menacing voice than Anna Faris. Maybe
ask how it is spelled or if there is any cultural history behind it. Even attach
the person’s name to an image. Attaching memory cues to the name is going to
help with memorization since our mind learns through images, actions, and
emotions, as opposed to verbal cues.
If you find yourself struggling, don’t panic. You can still pull out
your bag of tricks to redeem yourself. Try introducing a third party whose name
you DO know. Hopefully, the mystery person will reintroduce him or herself,
saving you from an awkward encounter. If it is someone you met at a networking
event or less than two times, reintroduce yourself and recognize the previous
encounter. “Hi, I’m PK. I believe we met before.” Chances are they’re facing
the same dilemma as you and will greatly appreciate the easy out you just
provided. Another approach is to just skip the introduction all together and
ask them how they are doing. They may sense you forgot their name, but will not
be able to prove it unless they directly ask. Just remember, NEVER commit to a
name unless you’re positive; otherwise, congratulations, you just took part in
the epitome of an awkward situation.
The next time you’re introducing yourself try and truly relax, listen to
what they have to say, and repeat their name. This could make or break any
possible job opportunities, reflect poorly or positively on your professionalism,
and worst or best of all, generate that inner sense of disappointment or
achievement in yourself.
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